We fix and take over broken DIY setups, abandoned installs, discontinued apps and homes where only one person knows how anything works.
From the PFE project libraryWe keep what works, fix or replace what doesn’t, and leave you with a system someone can actually support.
We’ll tailor the details to your home before we start. Here’s what a typical project covers.
A look at what’s going wrong and how it affects daily life
Getting your accounts, passwords and admin access back
Tracking down Wi-Fi, hub and device problems
A clear plan for what to keep, repair or replace
Everyday controls working again before bigger changes
Up-to-date notes and advice on ongoing support
Resetting devices at random wipes useful clues and can make it harder to get back in. We start with what’s going wrong, the network and the accounts, then change one thing at a time.
The fix might be a small network tweak, a new hub, a gradual move to another platform or going back to normal switches in parts of the home. Saving a workable system usually beats starting over.
Your main accounts, recovery details and notes belong to you. Any access Smarter has is agreed with you and can be removed. We show you where the backups are and leave enough notes for another installer to pick things up later.
We sort out what needs fixing today from what can wait.
We check accounts, Wi-Fi, hubs, devices and automations, one at a time.
We get everyday controls working reliably before suggesting anything bigger.
You get the admin access, backups and up-to-date notes.
We start with a paid diagnostic visit. Once we know what can be saved, we explain your options and quote for the repair or takeover.
Usually, yes. We need admin access and enough information to understand the system. Undocumented installs vary a lot, so we diagnose the problem before promising a fix.
No. We keep reliable devices that still suit the home, and any switch-over can be spread out around failed products, renovation timing and budget.
Sometimes. It depends on the platform, who owns the account, local access and whether devices can be reset and re-paired. We’ll explain what’s possible before anything gets wiped.
Gather app names, account emails, hub locations, Wi-Fi details, old quotes and any drawings or notes from the installer. Please don’t factory-reset anything just before we arrive.
Planning a renovation or fixing an existing setup? Send us your project details. We’ll review them and reply by email.